Our Privacy Policy

Making sure your private data stays private.....

We know that you care how information about you is used and shared and we appreciate your trust in us to do that carefully and sensibly. This notice describes the privacy policy of Web That Works Ltd, our website WebThatWorks.com and any other associated domains. By visiting WebThatWorks.com, you are accepting and consenting to the practices described in this Privacy Policy.

  1. Web That Works Ltd is committed to protecting your privacy and maintaining the security of any personal information received from you.  We strictly adhere to the requirements of the data protection legislation in the UK.

    The purpose of this statement is to explain to you what personal information we collect and how we may use it. 
  2. When you order, we need to know your name, address, email address, email, phone number, business name, and payment details.  This allows us to process and fulfil your order. You have the option to withhold personal information that is not required for the order process. 
  3. We use your personal information for payment and billing purposes, and to keep you informed with new developments, however we do not store your debit/credit card details or any other financial information about you.

    We will only contact you with your consent.
  4. We do not sell, rent or exchange your personal information with any third party for commercial reasons, beyond the essential requirement for credit/debit card validation during purchase.
  5. We follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access in accordance with the UK data protection legislation.

    We do not collect sensitive information about you except when you specifically knowingly provide it. In order to maintain the accuracy of our database, you can check, update or remove your personal details by logging into the clients area on the website.

    We use a technology called "cookies" as part of a normal business procedure to track patterns of behaviour of visitors to our site.  A cookie is an element of data that our Website sends to your browser which is then stored on your system.  You can set your browser to prevent this happening.  Any information collected in this way can be used to identify you unless you change your browser settings.
  6. As part of our commitment to providing the best possible service to our customers we record all telephone calls answered in our main office. This helps us to identify ways that we can provide you with a better service.

    Please note that not all calls are answered through our main office so these calls may not be recorded.

    We record calls:
    • for staff training purposes, helping us to improve the quality of our customer service and to ensure the information we provide is consistent and accurate
    • for reporting on the types and numbers of enquiries we receive
    • so we can find ways to simplify our service to you, and
    • to ensure we have an accurate record of your call, which may be needed to support any transactions that take place over the phone and/or if there is a dispute.

      We store the recordings securely for up to ten years and destroy them after this period.
  7. In order to process credit/debit card transactions, the bank or card processing agency may require to verify your personal details for authorisation outside the EEA (European Economic Area).  Your information will not be transferred outside the EEA for any other purpose.
  8. Web That Works Ltd retains the right to use client names, completed projects and any preliminary designs for the purpose of design competitions, future publications as examples, educational purposes, marketing materials, and as part of the Web That Works Ltd portfolio. Where applicable the client will be given any necessary credit for usage of the project elements.
  9. Web That Works Ltd retains the right to list clients, client works, projects and none personal data as part of our ongoing marketing and promotion. Where applicable the client will be given any necessary credit for usage of the project elements.